Frequently Asked Questions (FAQ)
Orders
How do I place an order?
Browse your favourite products, select the desired size, and click Add to Cart. Follow the checkout process to complete your purchase securely. If you need any assistance, you can also place your order through WhatsApp using the Order via WhatsApp button on the product page.
Can I modify or cancel my order?
If your order has not been shipped, we may be able to modify or cancel it. Please contact us as soon as possible via email or WhatsApp.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email or SMS, allowing you to monitor your shipment in real time.
Shipping & Delivery
Do you ship across India?
Yes, we deliver to most locations across India.
How long does delivery take?
Orders are typically processed within 1-2 business days. Delivery usually takes 3-7 business days, depending on your location.
Is shipping free?
Shipping charges and free shipping eligibility will be displayed during checkout based on your order value and delivery location.
Returns & Exchanges
What is your return policy?
Eligible products may be returned or exchanged within the return window mentioned in our Return & Refund Policy. Items must be unused, unwashed, and returned with their original tags and packaging.
How do I request a return or exchange?
Contact our customer support team with your order number, and we'll guide you through the process.
When will I receive my refund?
Refunds are processed after the returned item passes our quality inspection. The amount is credited back to the original payment method within a few business days, depending on your bank or payment provider.
Products & Sizing
How do I choose the correct size?
Please refer to our Size Guide available on each product page. If you're unsure, our team will be happy to help you choose the right fit.
Will the product look exactly like the pictures?
We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to different screen settings and lighting conditions.
Are your products true to size?
Yes. Our garments are designed according to standard sizing. We recommend checking the Size Guide before placing your order.
How should I care for my garments?
Each product includes specific care instructions. Following these recommendations will help preserve the fabric, colour, and finish of your garment.
Payments
Which payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, wallets, and other secure payment methods available at checkout.
Is Cash on Delivery (COD) available?
If Cash on Delivery is available for your location, it will appear as a payment option during checkout.
Contact Us
How can I reach Kesar Roots?
Email: kesarroots.official@gmail.com
WhatsApp: +91 87448 69244
We aim to respond to all customer queries within 24 business hours.
Still Need Help?
If you couldn't find the answer you were looking for, our customer care team is always here to assist you. Feel free to reach out via email or WhatsApp, and we'll be happy to help.
