Shipping policy

Thank you for shopping with Kesar Roots. We are committed to delivering your order safely and on time. Please read our Shipping Policy to understand how we process, ship, and deliver your purchases.

1. Order Processing

  • All orders are processed within 03-05 Business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During festive seasons, sales, or promotional events, processing times may be slightly longer.

2. Shipping Methods

We partner with trusted courier companies to ensure safe and timely delivery across India.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (where available)

The shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

  • Metro Cities: 2-5 BUSINESS DAYS
  • Tier 2 & Tier 3 Cities: 3-7 BUSINESS DAYS
  • Remote Locations: 5-10 BUSINESS DAYS

Please note that delivery timelines are estimates and may vary depending on your location and courier operations.

4. Shipping Charges

  • Free Shipping: On all Orders.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • An order confirmation email.
  • A shipping confirmation email or SMS containing your tracking number.
  • A tracking link to monitor your shipment in real time.

If you do not receive tracking information within 48 HOURS after dispatch, please contact us at kesarroots.official@gmail.com.

6. Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Adverse weather conditions
  • Courier network disruptions
  • Public holidays
  • Government restrictions
  • Natural disasters
  • Incorrect or incomplete shipping addresses

In such situations, we will do our best to keep you informed and work with our courier partners to ensure your order reaches you as soon as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Kesar Roots cannot be held responsible for:

  • Incorrect addresses
  • Incomplete address information
  • Incorrect phone numbers
  • Failed delivery attempts due to unavailable recipients

Additional shipping charges may apply if an order needs to be re-shipped.

8. Lost or Damaged Shipments

If your package arrives damaged or appears to have been tampered with:

  • Do not accept the package if possible.
  • Contact us immediately at kesarroots.official@gmail.com.
  • Share your order number along with clear photographs of the package and product.

We will investigate the issue and arrange a replacement or refund where applicable.

9. International Shipping

At present, Kesar Roots does offer international shipping.

If international shipping becomes available in the future, delivery charges, customs duties, import taxes, and delivery timelines will be communicated during checkout.

10. Contact Us

If you have any questions regarding shipping or delivery, please reach out to us.

Kesar Roots

📧 Email: kesarroots.official@gmail.com

📞 Phone: +91 8744869244

🕒 Customer Support Hours: Monday to Saturday, 11:00 AM - 7:00 PM (IST)

📍 Location: Raipur, Chhattisgarh, India