Terms of service

Welcome to Kesar Roots. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

  • You may create an account to enjoy a faster and more personalized shopping experience.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate, current, and complete information during registration and checkout.
  • You are responsible for all activities conducted through your account.
  • Kesar Roots reserves the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent activity.

2. Pricing and Payment

  • All prices listed on our website are in Indian Rupees (INR).
  • Applicable taxes and shipping charges, if any, will be displayed during checkout.
  • Prices may change without prior notice.
  • Full payment must be received before an order is processed and dispatched.
  • We accept payments through secure and trusted payment gateways available at checkout.
  • In the event of an incorrect price due to a technical or human error, we reserve the right to cancel the order and issue a full refund.

3. Product Descriptions

We strive to display our products as accurately as possible.

However:

  • Product colours may vary slightly due to screen settings and lighting during photography.
  • Handmade or artisan-crafted products may feature slight variations, making every piece unique.
  • We do not guarantee that all descriptions, images, or specifications are completely error-free.

If you believe a product differs significantly from its description, please contact us at kesarroots.official@gmail.com.

4. Order Acceptance

Submitting an order does not constitute acceptance.

Kesar Roots reserves the right to:

  • Accept or reject any order at our discretion.
  • Cancel orders due to stock unavailability.
  • Cancel orders suspected of fraudulent or unauthorized activity.
  • Refuse orders that violate these Terms.

If your order is cancelled after payment has been received, the full amount will be refunded to your original payment method.

5. Shipping and Delivery

  • Orders are processed within 3-5 Business Days.
  • Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.
  • Customers are responsible for providing complete and accurate shipping information.
  • Kesar Roots is not responsible for delays caused by courier partners or incorrect delivery information provided by the customer.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Please refer to our Return & Refund Policy for complete details regarding:

  • Return eligibility
  • Return window
  • Exchange process
  • Refund timelines
  • Non-returnable items

7. Intellectual Property

All content available on this website, including but not limited to:

  • Kesar Roots logo
  • Brand name
  • Product designs
  • Images
  • Graphics
  • Videos
  • Product descriptions
  • Website design
  • Text and other creative content

is the exclusive property of Kesar Roots and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

8. Prohibited Uses

You agree not to:

  • Use this website for unlawful purposes.
  • Attempt unauthorized access to our systems or customer information.
  • Upload viruses, malware, or harmful software.
  • Misuse, copy, or exploit website content without authorization.
  • Use false identities or fraudulent payment methods.
  • Interfere with the operation or security of the website.
  • Engage in activities that negatively impact other users or our services.

Violation of these Terms may result in suspension of access and legal action where applicable.

9. Limitation of Liability

To the fullest extent permitted under applicable law:

  • Kesar Roots shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
  • Our maximum liability shall not exceed the amount paid by you for the specific order in question.
  • We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation disruptions, strikes, government actions, or technical failures.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable law.

10. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

11. Third-Party Services

Our website may use or link to third-party services, including payment gateways, courier partners, and other service providers.

Kesar Roots is not responsible for the content, privacy practices, or services offered by these third parties.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Any changes will become effective immediately upon publication on this website. Continued use of the website after such updates constitutes your acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from the use of this website, products, or these Terms shall be subject to the exclusive jurisdiction of the competent courts in Raipur, Chhattisgarh, India.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Kesar Roots

📧 Email: kesarroots.official@gmail.com

📞 Phone: +91 8744869244

🕒 Customer Support Hours: Monday to Saturday, 11:00 AM - 7:00 PM (IST)

📍 Location: Raipur, Chhattisgarh, India