Refund policy

At Kesar Roots, we want you to love every purchase. If you're not completely satisfied, we're here to make the return process simple and hassle-free.

Return Eligibility

You may request a return if:

  • The item is returned within 2 DAYS of delivery.
  • The product is unused, unwashed, and unworn.
  • All original tags, labels, and packaging are intact.
  • The product is in its original condition without stains, perfume, damage, or alterations.
  • A valid proof of purchase or order number is provided.

Returns that do not meet these conditions may not be accepted.

Return Timeframe

Return requests must be initiated within 2 DAYS from the date your order is delivered.

Once your request is approved, the product should be shipped or handed over to our logistics partner within [RETURN SHIPPING TIMEFRAME].

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within seven working days.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Exchange Policy

We offer exchanges for eligible products in case of:

  • Size issues
  • Manufacturing defects
  • Wrong item received

Exchange requests must be made within 2 DAYS of delivery and are subject to product availability.

If the requested size is unavailable, you may choose another product of equal value or receive a refund/store credit as per our policy.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 HOURS of delivery.

Email us at kesarroots.offical@gmail.com with:

  • Your order number
  • Clear photographs of the product
  • Images of the packaging (if applicable)

After verification, we will arrange a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged or defective:

  • Products purchased during clearance or final sale
  • Gift cards
  • Customized or personalized products
  • Items marked as non-returnable on the product page
  • Products that have been used, washed, altered, or damaged after delivery

Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, Kesar Roots will bear the return shipping cost.
  • For returns due to size preference, change of mind, or any other customer-related reason, the return shipping charges will be BORNE BY CUSTOMER.

How to Initiate a Return

To request a return:

  1. Email us at kesarroots.offical@gmail.com with your order number and reason for return.
  2. Our customer support team will review your request within 24–48 HOURS.
  3. Once approved, we'll share the return instructions.
  4. After receiving and inspecting the item, we'll process your exchange or refund.

Need Assistance?

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: kesarroots.offical@gmail.com
Phone: 8744869244
Business Hours: 11 AM To 7 PM